frndly disappeared from subscribed and available channels

Question

Yesterday frndly disappeared from our subscribed channels. I tried to search for it to reload it, so to speak, but it didn't show up in the search. I went to this website and searched for frndly, doesn't show up here either. Tried calling in to ask, no support for channels only billing and set up.

So did frndly get dropped from available channels? Or is there something else I can do to get it back.

Strega · Answer

AZviewer&nbsp;wrote:that link took me to a screen with many possible channels such as apple tv,&nbsp; But frndly.tv was not on the list.&nbsp;&nbsp;That's what happened to me the first time I clicked AvsGunnar's link.&nbsp; But I was helping someone in Canada recently, so I scrolled down to the lower right corner and:&nbsp; Yes, Roku.com was still set for Canada.&nbsp; So I clicked on change and set it to the US and then the link worked.&nbsp;So take at look at the lower right corner of roku.com and make sure it says:&nbsp; United States (change)&nbsp;

AvsGunnar · Answer

AZviewer&nbsp;Does this link work for you to install FrndlyTV?https://channelstore.roku.com/details/300d1f91b5e583145c8a3fba6f08dafd/frndly-tv---Was able to also search from my device and install successfully.&nbsp;

AZviewer · Answer

that link took me to a screen with many possible channels such as apple tv,&nbsp; But frndly.tv was not on the list.&nbsp;&nbsp;thanks for trying.&nbsp;&nbsp;

AvsGunnar · Answer

AZviewer&nbsp;Probably going to need some details then to help narrow down issue.&nbsp; What is the Roku model number, Software OS and build numbers. (found in Settings/System/About)Are you using your device in Arizona?&nbsp; Any VPNs in use that may be contributing?----For some reason, seems like your Roku device may be determing that Frndly is not available to your device due to a geographical/region issue or model number (especially since you indicated you have used it before).&nbsp; When a channel/app is not available to a region or a particular Roku model, it will not show up in Search results.I didn't see any current reports of Frndly issues (known issues) so currently seems isolated to you and your device at this point.----First thing I would do is restart both the router and the Roku device and then try again.&nbsp; If the region and the device model number can be ruled out, then two further potential avenues to explore.&nbsp; Try performing a Factory Reset. (Settings/System/Advanced System Settings/Factory Reset).&nbsp; If still a no-go, try creating a new Roku account (new email address).&nbsp; This of course affects all subscriptions you may have, so have to decide if this step won't inconvenience you too much.Before performing a factory reset, make sure you have a working physical Roku remote.Post back with the above info and we can try to troubleshoot a bit first but wanted to post the above so you have some last resort steps available to you.&nbsp;

AZviewer · Answer

It's a TCL roku tv&nbsp;&nbsp;on about page&nbsp;&nbsp; &nbsp;TCL model SSUP120&nbsp; &nbsp;Hardware ID 6110X&nbsp; &nbsp;Software Version 12.0.0 Build 4182-22Yes, I am in Arizona,&nbsp; NW corner of the greater Phoenix area.&nbsp;&nbsp;No idea as of yet.&nbsp; The people at frndly say they are working on it, but i suspect its a roku problem of some kind because its working other places.&nbsp;&nbsp;

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frndly disappeared from subscribed and available channels

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