Forum Discussion

MasonNeck's avatar
MasonNeck
Binge Watcher
12 months ago
Solved

Fox News stream not working overnight

What's going with Fox News.  I work at night and like to keep up with the news.  Starting a week ago, I have to restart Fox News 3 times or more overnight.  Why can't the stream last at least overnig...
app playback
  • MasonNeck's avatar
    MasonNeck
    12 months ago

    Well last night the program ran all night without shutting down once!  Whatever you guys did seemed to have worked.

MasonNeck's avatar
MasonNeck
Binge Watcher
12 months ago

This is what you guys said last month when the app wasn't working at all.  Eventually so many people complained that you reached out directly to work with them to fix the problem.  

Do you plan to wait until the complaints increase before you guys reach out to Fox News to fix the problem?

RokuTakashi's avatar
RokuTakashi
Community Moderator
12 months ago

Thanks for keeping us posted, MasonNeck 

We'd like to gather more information so our team can further look into this issue. Can you please provide the details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

The information we gather will be used to review this matter for investigation.

Your response would be much appreciated.

Best wishes,
Kash

  • MasonNeck's avatar
    MasonNeck
    Binge Watcher
    12 months ago

    Well last night the program ran all night without shutting down once!  Whatever you guys did seemed to have worked.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      12 months ago

      Thanks for the follow-up, MasonNeck 

      We're glad to hear that this issue has been fixed. If the issue re-occurs, please let us know so our team can further review it.

      Best wishes,
      Kash