Forum Discussion

mistermoonlight's avatar
mistermoonlight
Reel Rookie
5 months ago
Solved

Fox News audio on MSNBC app on TuneIn

I have a TCL Roku TV. I like to listen to MSNBC on TuneIn on it during the day. However, today I can't do that because Fox News is running on the MSNBC app on TuneIn.  TuneIn does not have a telepho...
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  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 months ago

    Thanks for reaching out, azstreaminguser!

    Since this is an issue within the TuneIn app, it is best to continue to contact the support team for further investigation. The app provider runs and oversees everything about the app, which means they can help out with your issue.

    We hope you'll be back streaming soon!

    Roku Community Team

Suki1's avatar
Suki1
Channel Surfer
5 months ago

I posted also some days ago and went through ALL of the resolutions. I have 3 different tv's that functioned well with MSNBC on ROKU until sometime early early a.m. on Saturday. My computer receives it as does my android phone. I am not convinced it is a TuneIn issue. I did submit a service request but no answer yet from TuneIn.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey, Suki1.

    Thanks for chiming in!

    We'd like to know more about the issue you're having with the app. 

    Could you share some more info?

    • Did you notice any recent updates before this happened? If so, can you check the latest software version of the Roku device? 
    • Any error messages? Can you please provide a photo so we can take a look?
    • Lastly, what specific Roku models are affected by the issue?

    Please tell us more!

    Roku Community Team

    • azstreaminguser's avatar
      azstreaminguser
      Channel Surfer
      5 months ago

      I'm having the same problem. I use a Roku Express, but all was well up until a few days ago. I also submitted the following to TuneIn:

      MSNBC will not play on Roku using the TuneIn app. This has been happening for several days. At first, it was streaming Fox radio, but now it won't play at all. The error message is: "Sorry this content is not available right now." 

      The other news channels like CNN, Fox, play fine, just not MSNBC. I have tried reinstalling the app, but that made no difference. Can you fix this?  Thank you.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Thanks for reaching out, azstreaminguser!

        Since this is an issue within the TuneIn app, it is best to continue to contact the support team for further investigation. The app provider runs and oversees everything about the app, which means they can help out with your issue.

        We hope you'll be back streaming soon!

        Roku Community Team

    • Suki1's avatar
      Suki1
      Channel Surfer
      5 months ago

      Thank you.

      No specific updates. Timing was April 19 between approx 2am -10am pdt

      Current message is: Error. This content is not available right now.

      Model 3930RW ROKU Express plus 2 additional express devices

      I have tried to contact TUNEIN but no response.  MSNBC.com works fine as does the TUNEIN APP on phone and laptop.  SO, seems to me a ROKU issue.  latest update is 14.5. Thanks for your assistance.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        5 months ago

        The developer of the channel/app (in thus case TuneIn) is responsible for the development, maintenance, and fixes for their channels/apps.

        It is not uncommon for a channel/app to be working on one platform or device and not another as it is different coding.

        Some developers are very responsive to their users, while others take a bit of time to reply, and still others just ignore/never reply.