Forum Discussion

Cwwr's avatar
Cwwr
Reel Rookie
2 years ago
Solved

Fox News app won't open on Roku

The only channel that won't open. The only channel.  Why is this?

app playback
Channel crash
Playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Cwwr,

    Thanks for bringing this to our attention.

    We understand that you're having issues streaming Fox News. Could you tell us what error message are you seeing? When did the issue start, and what steps have you taken so far?

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Kindly keep us posted.

    All the best,
    Janadee

9 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Cwwr,

    Thanks for bringing this to our attention.

    We understand that you're having issues streaming Fox News. Could you tell us what error message are you seeing? When did the issue start, and what steps have you taken so far?

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Kindly keep us posted.

    All the best,
    Janadee

    • BlazedOne's avatar
      BlazedOne
      Newbie
      2 years ago

      Following these steps I was able to get Fox News playing on my HiSense Roku TV

      1) Turn Off, then Unplug TV from wall outlet and wait over a minute, 70 seconds

      2) Remove Fox News Channel App via the Remote

      3) Log-In online to Roku Account and Add Channel, Validate from E-Mail Roku Sends

      4) Navigate to the Fox News App via the Remote, check for any updates then accept the T's&C's and watch

      These steps worked where previously loading was stuck at 13% and would not load.  Hope this helps.

       

      • andyross's avatar
        andyross
        Roku Guru
        11 months ago

        There is another thread on this. It is not deliberate Roku interference. It is a bug in the Fox News app and/or the Fox News servers. Fox News is the app developer, not Roku.

    • Craig-L's avatar
      Craig-L
      Reel Rookie
      7 months ago

      I followed instructions, removed the Fox Channel. Now I have NO access to the Fox Channel because the Fox App is not there to select. Had I known ...