Forum Discussion

ValentinePomMom's avatar
ValentinePomMom
Reel Rookie
5 months ago

Favorites Keeps Getting Erased

I have an OTA Antenna hooked up to my Roku TV. I scanned the channels and set my favorites. Then it gets erased and I must start over again! It seems that every 6-8 weeks my Favorites list get erased and I must set it up again. This is frustrating! What is causing this?

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    ValentinePomMom 

    Thank you for your post! I understand that your OTA antenna favorites list has been erased, and I would like to assist you with this issue.

    First, could you please let us know which Roku TV model you have? Additionally, could you provide the serial number and the latest OS version on your Roku TV? You can find this information by going to Settings > System > About.

    I look forward to helping you further!

    Best,
    The Roku Community Team