Forum Discussion
hazelmotes
4 months agoNewbie
I have the 55R635 and I have exactly the same problem. The TV and the App are both fully up to date. It seems to be restricted to just 4k HDR playback within the app (non-4k videos in the app play just fine as well as 4k non HDR driver streams) but there is no way to set the playback lower than 4k or to turn off HDR playback.