Forum Discussion

dextermeth's avatar
dextermeth
Reel Rookie
6 months ago

F1 TV requiring login I don't have

Just like the subject says

 

we are f1 subscribers through Roku. On one TV everything is fine, on the other, whenever we select the f1 app, it requires a login which we don't have because we pay through roku. The roku f1 subscription is active obviously

 

how do I get it to recognize that we have a subscription? We have done all the usual things, restarted etc and nothing has gotten that tv to login. This was never a problem before, it just appeared last night

8 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    6 months ago

    I assume both TVs are Roku TVs?  Are they both linked to the same Roku account?  Check the email address that's displayed on each one under Settings->System->About.

    It may help to perform a System restart located under Settings->System->Power.

    • dextermeth's avatar
      dextermeth
      Reel Rookie
      6 months ago

      Yes both are RokuTVs logged into my account. I tried to delete the app to reinstall it but I assume it won't let me because I have an ongoing subscription

       

      At a loss tbh

      • dextermeth's avatar
        dextermeth
        Reel Rookie
        6 months ago

        Apologies - I did also do a system restart and an unplug