Forum Discussion

Amy248's avatar
Amy248
Newbie
2 years ago
Solved

Every time I try to watch NewsMax I get booted back to the Home Screen!

Each time I attempt to stream Newsmax I get booted off back to the Home Screen. I have had Newsmax on for 45 minutes this morning and I’ve been booted off 16 times. I’m not going to give in due to the fact that I believe that we are being censored.

NONE of the other channels have ever done this, not once. So why is it only Newsmax? Which happens to be a Conservative news channel? Censorship happens everywhere and after reading how many people are experiencing this same issue I’m really beginning to wonder.

I have deleted the channel and re-loaded it, I’ve tried everything mentioned on how to fix the issue but none have worked. This problem is happening on both of our Roku TV’s, one has a fire stick and one does not.

This issue has been going on for 4 months and just keeps getting worse. Just this morning it has booted me off 30 times. I would like an answer to why this is only happening when I attempt to watch Newsmax. In my personal opinion it appears a bit “fishy.”

Thank you in advance for your timely response.

Amy Andersen 

#bootedoffnewsmax #cannotstreamnewsmax #issueswithstreamingnewsmax #kickedoffnewsmax 

  • RokuCarly's avatar
    RokuCarly
    9 months ago

    Greetings from the Roku Community, Bryandale!

    Thanks for letting us know about this. We'd be happy to help you contact the right support regarding the streaming issues you've encountered with the Newsmax app on your Roku. 

    Since this is an isolated issue exclusively within the Newsmax app, we strongly advise that you contact their customer Support team for further assistance and clarification.

    Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider

    You may reach them here: Newsmax Support

    Warm regards,
    Carly

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Amy248,

    A warm welcome here at the Roku Community!

    Thank you for bringing this issue to our attention.

    We recommend performing the steps below to resolve the issue:

    1. Remove the NewsMax channel by highlighting it and pressing the Star (*) button.
    2. Restart the Roku device from Settings > System > System Restart. (Note that this is a crucial step to properly clearing the cache of a certain channel.)
    3. Install the NewsMax channel again. Select Channel Store > Search for the app and Click Add channel.

    After performing these troubleshooting steps and the issue persists, we suggest you contact NewsMax channel support directly to inquire further since it's most likely an isolated issue. Many channels on Roku are developed and maintained by the channel providers themselves. 

    Best regards,
    Janadee

    • Bellarom's avatar
      Bellarom
      Newbie
      2 years ago

      Followed your instructions twice and does not work

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Bellarom,

        Greetings from the Roku Community!

        At this point, you appear to have performed plenty of excellent troubleshooting. To report the problem and obtain assistance, we advise contacting the channel provider's customer service team. Roku channels are maintained by the channel developers themselves. In this situation, a problem within that particular channel probably requires an update from them.

        If there's anything else we can do to help, please let us know.

        Best regards,
        John

    • TheWizard1031's avatar
      TheWizard1031
      Reel Rookie
      9 months ago

      Yes, I had the same issue. I did the system restart and that worked.  Now, maybe 10 minutes after getting it working,  the streaming froze, and says source unavailable. 🤔.  Shows a button to TRY AGAIN, so I have tried again several times with no positive result. It does seem to only be affecting conservative channels, because the same dropping out back to home screen is also happening on the FOX Live, and OAN One America News. So I guess I'll keep trying until someone narrows down what's happening.

      • TheWizard1031's avatar
        TheWizard1031
        Reel Rookie
        9 months ago

        Also I've tried watching on just my phone when the TV Newsmax app says SOURCE UNAVAILABLE,  and my Newsmax phone app is doing the same thing,  so it is localized to Newsmax.

    • teridav's avatar
      teridav
      Newbie
      7 months ago

      I am having this same issue.  What's up, Roku?????? Why are you not allowing Newsmax on our home screen?  

  • VCP's avatar
    VCP
    Newbie
    2 years ago

    Same here. It’s ridiculous the level of censorship. Not only the mainstream media does not report the corruption but now we can’t even watch the channels that do. 

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      2 years ago

      There is no censorship happening here. If Roku didn't want their app/channel available on their devices, they wouldn't approve it in their channel store.

      When a channel doesn't work, it's not because Roku did anything. The channel developer is completely responsible for the functionality of their channel. Roku merely provides the platform. If Newsmax isn't working, you need to contact Newsmax. They are the only ones that can fix a misbehaving channel.

      • 3putt's avatar
        3putt
        Newbie
        2 years ago

        Your organization should be able to fix this issue and not push it off on your subscribers... can someone please push this up the line...Please!! 

         

        This would not happen with a Disney issue!

  • Ruthann's avatar
    Ruthann
    Newbie
    2 years ago

    I get the same thing happening. Lately I've been having to sign in again.  Just happened now and it's telling me source unavailable. And yes I dont have an issue with other streaming channels

     

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      2 years ago

      Ruthann when the problem only appears on a single app/channel, then the problem is with the channel. Sometimes a removal/reboot/reinstall of the channel will clear it. Don't forget the reboot, or the removal isn't really complete. That's really the only thing you can try. If that doesn't do anything, then you need to report it to Newsmax, as they are responsible for the functionality of their channel. 

    • Bryandale's avatar
      Bryandale
      Newbie
      9 months ago

      I’m having the same trouble on my ipad and my Fire TV. I think Newsmax is having an issue.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        9 months ago

        Greetings from the Roku Community, Bryandale!

        Thanks for letting us know about this. We'd be happy to help you contact the right support regarding the streaming issues you've encountered with the Newsmax app on your Roku. 

        Since this is an isolated issue exclusively within the Newsmax app, we strongly advise that you contact their customer Support team for further assistance and clarification.

        Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider

        You may reach them here: Newsmax Support

        Warm regards,
        Carly

  • TweetyBird26's avatar
    TweetyBird26
    Newbie
    4 months ago

    I am having the same exact problem. No matter what I do to fix it, I have to just continually hold the remote and keep pressing WATCH LIVE again and again from the Home Screen. This ONLY happens with NEWSMAX. 

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      4 months ago

      As mentioned previously, it’s a Newsmax problem and only they can fix it.