Forum Discussion

Amy248's avatar
Amy248
Newbie
3 years ago
Solved

Every time I try to watch NewsMax I get booted back to the Home Screen!

Each time I attempt to stream Newsmax I get booted off back to the Home Screen. I have had Newsmax on for 45 minutes this morning and I’ve been booted off 16 times. I’m not going to give in due to th...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Greetings from the Roku Community, Bryandale!

    Thanks for letting us know about this. We'd be happy to help you contact the right support regarding the streaming issues you've encountered with the Newsmax app on your Roku. 

    Since this is an isolated issue exclusively within the Newsmax app, we strongly advise that you contact their customer Support team for further assistance and clarification.

    Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider

    You may reach them here: Newsmax Support

    Warm regards,
    Carly

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

There is no censorship happening here. If Roku didn't want their app/channel available on their devices, they wouldn't approve it in their channel store.

When a channel doesn't work, it's not because Roku did anything. The channel developer is completely responsible for the functionality of their channel. Roku merely provides the platform. If Newsmax isn't working, you need to contact Newsmax. They are the only ones that can fix a misbehaving channel.

3putt's avatar
3putt
Newbie
2 years ago

Your organization should be able to fix this issue and not push it off on your subscribers... can someone please push this up the line...Please!! 

 

This would not happen with a Disney issue!

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago
    3putt wrote:

    This would not happen with a Disney issue!

    It has in the past. There's been issues with Disney+ and HBO MAX, as well as other major providers, plenty of times. Again, it's up to the provider to fix their programming in the app. Roku doesn't have access to the programming of these channels, so only the providers can fix them. 

    And no, it's not the responsibility of Roku to monitor the function of the channels available on their devices. If you've looked through their channel store, there are many 1000s of channels available on Roku. The end users are the best equipped to alert the provider and give them the information needed to troubleshoot and resolve problems.