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Dd20's avatar
Dd20
Newbie
4 hours ago

Error: "oops somethig went wrong" when accessing an app

On opening roku app I get "oops somethig went wrong". This happens on 2 different smart tv's and a firestick too. Been doing this for the last week. App works on tablet.

 

1 Reply

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator

    Welcome, Dd20​ 

    We see that you're encountering an error message when trying to access the Roku Channel app. You could try the following steps. 

    1. Check your Wi-Fi connection. (Settings > Network > Check Connection)
    2. Reset your Wi-Fi or Router. (Unplug and replug from the power source for 10 seconds)
    3. Restart your device. (Go to Settings > System > Power. If you don't see a Power submenu, skip to the next step. Then select System Restart.)

    For more details, refer to this link.

    Roku Community Team