Forum Discussion
Anyone fix this?
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
- tigerfire443 years agoNewbie
I just try to go into NBC, I'm trying to watch MSNBC. I choose the MSNBC live channel and click on it and receive the error message. It says to talk to our provider, but Xfinity doesn't know anything about this error code. They say it's a ROKU problem. I have the same problem with CBS, same error message. I can get into ABC, but it shuts down in about 5 minutes. Again Xfinity says it's not their issue.
Error Code: CloudpahtErrorAuthorizationNIP
Please help.
- RokuDanny-R3 years agoRetired Moderator
Thanks for the post.
Have you already tried unlinking your cable provide credentials from the channel and then re-authenticating the channel to see if that resolves the issue?
Please keep us posted what you find out.
Thanks,
Danny- Debillkeefe3 years agoNewbie
Hi all. Reading through these threads I can see everything I've tried and like me, no positive results. Dozens of answers. No solutions. There's a software network connection glitch that doesn't allow Ogygen, A&E and other NBC apps the ability to handshake with providers that will seal the deal and get their apps working correctly. I really don't believe there's a solution to this problem yet since no one has answers.
I am experiencing this error on both a Hisence ROKU 65" and a Hitachi 60" ROKU.
My wife always streamed Snapped on the Oxygen app without any issues. About 4-6 weeks ago, 🔑 symbols appeared in the upper corners of the episode and the app began generating codes to connect it to a provider. After going to oxygen.com/link and inputting the code, it never worked again.
Uninstalling the app, turning off the tv, reinstalling the app. No fix.
Deleting provider's link, uninstalling app. Restarting TV, reinstalling app, re-inputing provider, no fix.
Unplugging TV and plugging it back in. No fix.
Oxygen app in all instances reports I am connected to my provider (Sling) and the NBC input reports it is signed in as well.
I have tried deleting both forms of sign-in, Entering one form of sign-in and restarting but neither worked alone or together.
I'm out of tricks, the app is broken and it appears there's no solution.
Let me know when they launch a new Oxygen app.
- Carne3 years agoNewbie
This is how I fixed mine. I had to subscribe to you tube to fix it. There’s language in sight in about you tube. As soon as I signed up I now have NBC and you tube. Free? No.
- SherriJoel2253 years agoNewbie
I just created an account with NBC and am able to stream shows. HOWEVER, I’m trying to stream an archived show FaceOff season 1 but I’m getting an error message:
“Sorry! We’re having some trouble… We had a problem reaching your TV provider. Please try again.”
Then it lists the error code CloudpathErrorAuthorizationNIP
I have already taken the following steps: 1. signed out of NBC and signed back in. 2. Unlinked and then relinked my provider 3. Restarted Roku - but I am still getting the message. How do I resolve this issue?
- Anonymous3 years ago
Welcome to the Roku Community!
Does the issue only occur on NBC or across other channels installed on your Roku device?
Have you tried removing the affected channel NBC and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Let us know if there's any difference after.
Warm Regards,
Lianna