Forum Discussion

Kw6's avatar
Kw6
Newbie
4 years ago

Error code:Cloudpath ErrorAuthorizationNIP

Has anyone fix this error code ?? Error Code :Cloudpath ErrorAuthorizationNIP. 
Bk2488's avatar
Bk2488
Reel Rookie
3 years ago

Anyone fix this?  

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Bk2488

    Thanks for the post.

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • tigerfire44's avatar
      tigerfire44
      Newbie
      3 years ago

      I just try to go into NBC, I'm trying to watch MSNBC. I choose the MSNBC live channel and click on it and receive the error message. It says to talk to our provider, but Xfinity doesn't know anything about this error code. They say it's a ROKU problem. I have the same problem with CBS, same error message. I can get into ABC, but it shuts down in about 5 minutes.  Again Xfinity says it's not their issue.

      Error Code: CloudpahtErrorAuthorizationNIP

       

      Please help.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        tigerfire44

        Thanks for the post.

        Have you already tried unlinking your cable provide credentials from the channel and then re-authenticating the channel to see if that resolves the issue?

        Please keep us posted what you find out.


        Thanks,
        Danny

    • SherriJoel225's avatar
      SherriJoel225
      Newbie
      3 years ago

      I just created an account with NBC and am able to stream shows. HOWEVER, I’m trying to stream an archived show FaceOff season 1 but I’m getting an error message: 

      “Sorry! We’re having some trouble… We had a problem reaching your TV provider. Please try again.” 

      Then it lists the error code CloudpathErrorAuthorizationNIP

      I have already taken the following steps: 1. signed out of NBC and signed back in. 2. Unlinked and then relinked my provider 3. Restarted Roku - but I am still getting the message. How do I resolve this issue?

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi SherriJoel225

        Welcome to the Roku Community!

        Does the issue only occur on NBC or across other channels installed on your Roku device?

        Have you tried removing the affected channel NBC and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

        For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

        Let us know if there's any difference after.


        Warm Regards,
        Lianna