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banana-bloke's avatar
banana-bloke
Reel Rookie
6 days ago

Emby app keeps crashing to the home screen

Hi all,

Bit of an odd issue, I got up this morning and found a new app on the dashboard called Live TV Guide, along with it the Emby App which I use to stream most of my content no longer works. If I try to load it the Emby Home screen appear for a second then it crashes back to the Roku screen.

I have tried restarting the Roku as well as a cold restart (unplugged for a couple of minutes), I checked for updates last time it updated was in July and currently i`m on 4.16. I also checked for updates on the Emby app which there wasnt any as well as remove the app and re-install it. My current Emby app version is 4.1 build 49. Emby works on my phone and laptop with no issues so, this seems to be a Roku issue.

I then tried installing plex on my NAS to see if that faired any better, The Plex app loads ok but it refuses to connect to the NAS. If I go to Libraries I just get a message saying the NAS currently unavailable. The Plex version is 8.6 build 5.

I then rebooted my NAS on the off chance it was that but I still have the same symptoms. Has anyone had anything similar? I think I have exhausted things  can do to be honest.

Thanks

8 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator

    Hey banana-bloke​ smcd1984​ 

    It looks like this issue is related to the Emby app itself, so the best step would be to contact Emby support for assistance. Most apps on Roku are managed by their individual providers.

    Hope this gets fixed soon!

    Roku Community Team

  • Emby starts, then crashes back to home screen. Tried reinstalling, resetting Roku etc. Emby works on phone and other Roku, just sound bar is struggling

    Issue report tracker

    Model: 9102EU - Roku Streambar

    Software version: 14.6.4 . build 9914-95

    GC version: 14.8.17

    Timestamp: 2025-10-06T10:21:36Z

    Please use issue ID 70-400-941 to report the current issue.

    Cheers

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator

      Hey smcd1984​ 

      Looks like you're having trouble with the Emby app crashing to the home screen. We'll pass this along to the team to check it out. Please keep an eye out for updates.

      Let me know if you have other questions!

      Roku Community Team

  • Hi,

    Please find below the output:

    Issue Report Tracker

    Model: 4200X - Roku 3

    Serial Number: 42658Y000802

    Software Version: 14.6.4 * Build 9914-04

    GC Version: 14.8.17

    Timestamp: 2025-10-05T20:2901Z

    Please use ID 02-400-109 to report the current issue

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator

      Thanks for the info! banana-bloke​ 

      We’ll share this with our team for further review. We’ll keep you informed as updates become available.

      Please Staytuned!

      Roku Community Team

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator

    Hey banana-bloke​

    Thanks for trying those steps! Sounds like Emby and Plex are having some trouble. Can you share a bit more info?

    Are you experiencing the same with the other apps? If you can, send us a quick video showing the issue. In the meantime, check out this support page for more help. 

    Looking forward to your reply!

    Roku Community Team

    • banana-bloke's avatar
      banana-bloke
      Reel Rookie

      Hi, No Now TV seems to work fine, and I have a CCTV camera app which is also fine. I dont have a jellyfin app for my nas so unfortunately I cant test that. Anyway I have attached two video's one showing Emby loading and crashing and then one showing Plex loading but not finding any nas despite all details being correct.

      PS I cant seem to upload the video's it only seems to accept JPGs I have them as MP4s

      Forgot to add as well my Roku's serial is: 42658Y000802 and its model is 4200X

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator

        Thanks for the update! banana-bloke​ 

        To help us look into this, please share the following details.

        • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)


        Looking forward to your reply!

        Roku Community