Forum Discussion

bshaddox's avatar
bshaddox
Newbie
3 years ago

Disneyplus not working, update payment

Disneyplus is asking for updated payment. i have updated my payment and still can't access Disney. i keep getting the same message. When i go into roku subscriptions it and Hulu are not listed. When i go into the main websites it shows I don't have an account with Hulu and Disney sends me back to the roku website. Can anyone please help me?

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Could you possibly have multiple Roku accounts?  Check the email address displayed under Settings->System->About and make sure that's the one you're using to log in at https://my.roku.com .

    • Wickedeyes77's avatar
      Wickedeyes77
      Newbie

      I have the same problem. It just goes in circles. I don't have my payment with disney plus on Roku subscriptions. Why is it not letting me update it on Disney plus?

  • I am also having the same problem. It's very frustrating same stupid cycle over and over