Forum Discussion

Sweetpea4sure83's avatar
Sweetpea4sure83
Channel Surfer
4 years ago

Disney Plus skipping through episodes

While my son was watching Ravens Home on disney plus, as soon as he hit season 4 episode 1, the episode will play for about 3.5 minutes and then try to skip to the next episode. I spent over 2 hours ...
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Disney Plus Troubleshooting
Ginabell694's avatar
Ginabell694
Channel Surfer
4 years ago

My sister and i binged season 4 yesterday and it did it every time. started season 5 and it hasn't done it with that season. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

Hi5tina

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

  • therealtred's avatar
    therealtred
    Newbie
    3 years ago

    I am having the same Disney Plus skipping issue. When watching Grownish Season 3 Episode 11, the video minimizes about 3-4 minutes into the show and skips to episode 12. It does this with a few other shows also.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hello therealtred 

      Thanks for posting here in the Community!

      Does the issue only occur on that specific content within Disney Plus? If yes, please be advised that Roku only rents and transmits the channel and is not responsible for the content. Contents are directly chosen by the respective channel and we have no control over the programming or operation of it. We would recommend contacting the channel directly for more information and assistance.

      You can reach Disney Plus Support here. 

      Let us know if you need more help.


      All the best,
      Kariza