Forum Discussion
This is still an issue, only now it is with "Secrets of Sulphur Springs. I watched episode 9 but within minutes of watching episode 10, it minimizes and gets ready to play episode 11. I turned off autoplay, but it made no difference. Has been going on since Feb 12.
Yep did it to us on that show as well. Still doing it, they haven't fixed anything :(
- RokuKariza-D4 years agoRetired Moderator
We're sorry to hear about the issue you're experiencing.
Please be advised that Roku only rents and transmits the channel and is not responsible for the content. Contents are directly chosen by the respective channel and we have no control over the programming or operation of it. We would recommend contacting the channel directly for more information and assistance.
You can reach them here: Disney Plus Help Center
All the best,
Kariza- Posies4 years agoChannel Surfer
If that is the case, then why were you able to fix the issue in January for the same issue?
- Sweetpea4sure834 years agoChannel Surfer
I never did get the issue fixed. My son had to watch it on the Disney plus app on my phone to get the episodes to play all the way through. So it is in fact an issue with the roku whether they want to admit to it or not.