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PIN6_P0N6's avatar
PIN6_P0N6
Reel Rookie
2 years ago
Solved

Disney+ not working on my Roku TV

My Disney+ app is not working at all since the last 2 weeks. I've tried multiple times to uninstall and reinstall the app, without any success. I've check about updating the software of the TV itself, everything is up to date. 
Is this a problem with Disney? 

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi PIN6_P0N6,

    Welcome to the Roku Community!

    We appreciate the update. We'd like to understand the issue you are experiencing when trying to access the Disney+ channel. Are you able to access the channel but not able to play content, or does it keep taking you back to the home screen? We also suggest trying to use a mobile hotspot to see if that makes a difference.

    For additional troubleshooting, you can visit our support page here: How do I resolve channel playback issues? - Roku Support

    Regards,
    Rey

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    The only thing I can suggest is to make sure you perform a "System restart" after you remove the app and before you install it again.  If you didn't do that, give it a try.

    • PIN6_P0N6's avatar
      PIN6_P0N6
      Reel Rookie
      2 years ago

      One of the many tries I have done. I even did a full factory reset (FR) after removing the app, then had to reinstall everything I had before the FR. 

      I'm still trying all of these, except the FR because it's a long process.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi PIN6_P0N6,

        Welcome to the Roku Community!

        We appreciate the update. We'd like to understand the issue you are experiencing when trying to access the Disney+ channel. Are you able to access the channel but not able to play content, or does it keep taking you back to the home screen? We also suggest trying to use a mobile hotspot to see if that makes a difference.

        For additional troubleshooting, you can visit our support page here: How do I resolve channel playback issues? - Roku Support

        Regards,
        Rey