Forum Discussion

RyanQuick's avatar
RyanQuick
Channel Surfer
2 years ago

Disney+ HDR suddenly not available

Same I’m having the exact same issue literally was watching Disney last night and everything was Dolby Vision just finished X-Men 97 last week and was watching episodes this week and it was all Dolby Vision I hope this gets fixed soon I did all the steps it re-download nothing has worked Shows Dolby Vision on my iPhone it’s a Roku and I’m hoping you’re right that it’s just an update 

app playback
content
Content issue
Playback

9 Replies

  • Dominick6404's avatar
    Dominick6404
    Binge Watcher
    2 years ago

    It's Disney Plus as well. I've been chatting with their support for the past five days and nothing has been done.

    • RyanQuick's avatar
      RyanQuick
      Channel Surfer
      2 years ago

      Smh hopefully there’s a Disney update soon not really caring about Hulu I get it through Spotify however I pay premium for Disney so this ain’t it

  • RyanQuick's avatar
    RyanQuick
    Channel Surfer
    2 years ago

    So far I’m in the same boat just noticed this when going to watch the acolyte and noticed nothing was showing Dolby Vision anymore and I was literally watching X-Men 97 yesterday in Dolby Vision and I usually sleep to revenge of the Sith and Dolby Vision so not sure what’s going on hopefully it gets fixed soon 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Greetings RyanQuick Dominick6404,

      We appreciate the additional report regarding the issue with the HDR feature no longer working on this channel. Additionally, we would like to know if this is affecting other content that supports HDR, or if it is an isolated case.

      We would also recommend performing basic troubleshooting on the channel and see if that helps. 

      Refer to the steps below.

      • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
      • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

      For additional troubleshooting, you can visit our support page here: How do I resolve channel playback issues? - Roku Support

      Or let us know if this has been applied and report back here with the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Specific examples and content name
      • Channel version

      Please keep us updated!

      Regards,
      Rey

      • RyanQuick's avatar
        RyanQuick
        Channel Surfer
        2 years ago

        I’m almost asleep at the moment but this is isolated to Disney Plus (+) and Hulu only. Dolby vision works fine on Netflix and hdr on prime no problem and I have never had this issue on Disney. I’ve reset and done all the steps besides calling. Not sure what’s happening, never had this issue. Ugh.