Disney+ app shows up permanently
Hi folks On my device, since yesterday, each and every move on the remote end up with Disney + app starting up. if uninstalled, same: while trying to select a YouTube video, the device will by its...
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Hi Rpm92109,
A warm welcome to the Roku Community!
Thanks for posting regarding the issue you are experiencing with a playback issue. We would be more than happy to look further into this issue! To clarify, when removing the Disney+ channel, did you perform a system restart because this is a crucial part? If not, follow these steps:
- Remove the channel.
- Restart your Roku device: Restart the device from the settings menu by navigating to Settings > System > System restart > Restart.
- Re-install the channel.
Please keep us posted on what you find out!
All the best,
Chel
Thanks for answering
turn I restarted in every way possible (reset button, usb unplug, software), uninstalled
it keeps popping up Disney+ which I DON’T WANT TO SUBSCRIBE TO.
I suspect a faulty remote.
Was about to come to testing the remote without batteries and…… you’re right
opened the thing, inhibited the physical Disney button, but the bug keeps running.
so I will use the virtual remote on my old iPhone…..
Thanks for keeping us posted, Rpm92109.
Could you tell us if your Roku remote has a Disney+ button on it? If so, it could be possible that the button may have stuck; try to check and make sure that it's not stuck.
We also recommend trying that device on a different TV to see if you're still seeing the same issue.
Tell us more about this so that we can further look into it.
Regards,
Rey
