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Rpm92109's avatar
Rpm92109
Reel Rookie
3 years ago

Disney+ app shows up permanently

Hi folks 

On my device, since yesterday, each and every move on the remote end up with Disney + app starting up.

if uninstalled, same: while trying to select a YouTube video, the device will by itself switch to the Disney+ install panel.

Rebooted with software, reset button, USB unplugging 

software is up to date.

Any clue, hint, advice?

 

5 Replies

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi Rpm92109,

    A warm welcome to the Roku Community!

    Thanks for posting regarding the issue you are experiencing with a playback issue. We would be more than happy to look further into this issue! To clarify, when removing the Disney+ channel, did you perform a system restart because this is a crucial part? If not, follow these steps:

    • Remove the channel.
    • Restart your Roku device: Restart the device from the settings menu by navigating to Settings > System > System restart > Restart.
    • Re-install the channel.

    Please keep us posted on what you find out!

    All the best,

    Chel

    • Rpm92109's avatar
      Rpm92109
      Reel Rookie
      3 years ago

      Thanks for answering

      turn I restarted in every way possible (reset button, usb unplug, software), uninstalled 

      it keeps popping up Disney+ which I DON’T WANT TO SUBSCRIBE TO.

       

       

       

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        I suspect a faulty remote.