discovery plus Troubleshooting
I have been using my discovery plus channel without any problem but since this monday 9/13/2021 this app wont start on my roku device. I notice the roku made an upgrade that day, all my other apps w...
Forum Discussion
I have the same issue. Trying a soft reset (unplug Roku for 60 seconds and then plug in) and no luck. BTW, with Discovery Plus, there is no option to Remove the Channel, only manage subscription, so I cannot remove the channel and add it back. Roku needs to address this.
Hi Trishcollins
Thanks for posting here in the Community!
If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
Please keep us posted.
All the best,
KarizaI don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. Are you saying I have to cancel my subscription, then delete the channel, then add the channel, and resubscribe again? That seems silly. Roku should just fix the problem with Discovery, and automatically re-add the channel, if that is, in fact, what will fix it.
Rocky has already charged me for a full month I don’t think they’re going to give it back even if I delete it and reinstall it I can’t get an answer out of them at all phone tax email nothing unless I want to pay $55 a month I’m not doing that not with the Roku there’s doctor so far down there hurting
I cancel my subscription. Removed the Discovery+ channel from my Roku. Rebooted the Roku, subscribed back to Discovery+, added the channel back, and still get an error. Not sure what to do now.
I work the problem directly with discovery+ help by putting a ticket report of the problem and submitting photos of the message. Reported on Monday and they keep track of the report by email with me everyday until it started working on Thursday. I did not cancel it. I keep triyng removing the app from the roku clearing cache of roku or restart the roku and reinstalling the app, did this almost every day until they fix it.
I just got the device and got the subscription and it won’t wonk when I sign in it tells me to subscribe and when I click it it just says that I already punched and won’t do any thing further I must say I am annoyed just payed for something that won’t work
Hello AlexK
Thanks for reaching out here in the Community!
We would recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the *, key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue
Hope you'll find this info useful. Let us know in case you've still got any questions.
Regards,
Karla
I can remove the channel by pushing the star button and then choosing remove channel.
There is an option to update. I tried that and it worked
