Forum Discussion

Mmcdole66's avatar
Mmcdole66
Reel Rookie
12 months ago

Discovery plus password wont work

I watch ID on discovery plus 95% of tv viewing habits.

My bill is paid and I do not have it through Rouku.  I pay discovery directly.  For some unknown reason it asked for me to log in. I know my **bleep** password but says it is wrong!

Although the password works fine on my phone and computer.

I even reset my password. Still can't access on my roku.

It won't let me delete the app.

I unplugged my tv..nope.

Cleared cache with home key pressed 5 times etc, etc.. nope!

I am beyond frustrated!

app login

5 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi Mmcdole66,

    Thanks for reaching us here in the Roku Community!

    We see that you're getting an error logging in your Discovery plus account and we appreciate the troubleshooting steps tried in resolving this. This may happen sometime if a mistake entering your password characters. Make sure that you put the exact symbols and check for spaces. 

    If this does not resolve the issue, we would strongly recommend to communicate this with the channel support team for additional assistance. Channel authentication are handled directly by the channel provider themselves.

    You can reach out them here: Discovery+ Contact Us.

    Best regards,
    Rey

    • Mmcdole66's avatar
      Mmcdole66
      Reel Rookie
      12 months ago

      I finally got it to work.  I went to bed, woke up in the moringing and it still did not work. I repeated the clear cache code on the remote (With the TV on: Press HOME 5 times; Press ARROW up one time; Press REWIND button twice; Press FORWARD button twice. Like last night, nothing happened for a couple minutes, then my TV restarted. This time when I opened the Discovery Plus app, it was magically fixed. I did not even need to enter my password.

      • andreyvol's avatar
        andreyvol
        Newbie
        12 months ago

        I had the same issue with Discovery+ which started last night and continued today to my dismay. Doing this key combo reset worked for me too! Thank you so much! 

  • MAMAG11's avatar
    MAMAG11
    Reel Rookie
    21 days ago

    I just had to reset my discovery+ account as well. Not sure why I kept getting the log in screen and it wouldn't accept my password. When I looked on here and seen that reset combo thank you so much for that! It actually worked for me as well! Appreciate it