Forum Discussion

Eilidh's avatar
Eilidh
Channel Surfer
6 months ago

Discovery Plus App Live Streaming Channels Six Hours Behind

Hello. As per the subject, the live streaming channels are six hours behind on the Discovery Plus app. Device is a Roku Express 3930EU, software version 14.1. I've factory reset it with no differenc...
app playback
DGarniss's avatar
DGarniss
Channel Surfer
2 months ago

I think I've found the issue, it's with the Roku account. I factory reset my device & set it up with a new Roku account, the logged into discovery+ has normal and it works fine, it's no longer six hours behind. So the issue isn't with Discovery it's with Roku..

Pentti's avatar
Pentti
Streaming Star
2 months ago

Thanks for the update DGarniss​ in my case I setup a brand new ROKU stick but the problem was the same as my original stick. This was using my existing ROKU account. Don't really want to have to setup a new ROKU account if possible. I wonder if the time shift issue is to do with the other problems of Ch4/Ch5/U not working, live or catchup, which could possibly be a geolocation issue. Stick appearing to be in the wrong country? Is Ch4/Ch5/U working for you and were they working before?

  • DGarniss's avatar
    DGarniss
    Channel Surfer
    2 months ago

    Yes, everything working now I’ve set up a new account. Bit of a pain logging into all apps again but it works for me. 

    • Pentti's avatar
      Pentti
      Streaming Star
      2 months ago

      Thanks DGarniss​ just to be clear did you have the issue of C4/Ch5/U not working before you setup a new ROKU account?

      • DGarniss's avatar
        DGarniss
        Channel Surfer
        2 months ago

        Yes, I’ve checked all apps and all work, and all live tv channels. Loads of issues before I set up new account. Now none.