Forum Discussion

Eilidh's avatar
Eilidh
Channel Surfer
5 months ago

Discovery Plus App Live Streaming Channels Six Hours Behind

Hello. As per the subject, the live streaming channels are six hours behind on the Discovery Plus app. Device is a Roku Express 3930EU, software version 14.1. I've factory reset it with no differenc...
app playback
DGarniss's avatar
DGarniss
Channel Surfer
12 days ago

I think I've found the issue, it's with the Roku account. I factory reset my device & set it up with a new Roku account, the logged into discovery+ has normal and it works fine, it's no longer six hours behind. So the issue isn't with Discovery it's with Roku..

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 days ago

    Thanks for the update DGarniss​

    We're glad to hear that you're issue was fixed. If you have any questions or concerns, don't hesitate to contact us again.

    Roku Community Team

  • Pentti's avatar
    Pentti
    Streaming Star
    12 days ago

    Thanks for the update DGarniss​ in my case I setup a brand new ROKU stick but the problem was the same as my original stick. This was using my existing ROKU account. Don't really want to have to setup a new ROKU account if possible. I wonder if the time shift issue is to do with the other problems of Ch4/Ch5/U not working, live or catchup, which could possibly be a geolocation issue. Stick appearing to be in the wrong country? Is Ch4/Ch5/U working for you and were they working before?

    • DGarniss's avatar
      DGarniss
      Channel Surfer
      12 days ago

      Yes, everything working now I’ve set up a new account. Bit of a pain logging into all apps again but it works for me. 

      • Pentti's avatar
        Pentti
        Streaming Star
        12 days ago

        Thanks DGarniss​ just to be clear did you have the issue of C4/Ch5/U not working before you setup a new ROKU account?