Forum Discussion

Eilidh's avatar
Eilidh
Channel Surfer
6 months ago

Discovery Plus App Live Streaming Channels Six Hours Behind

Hello. As per the subject, the live streaming channels are six hours behind on the Discovery Plus app. Device is a Roku Express 3930EU, software version 14.1. I've factory reset it with no differenc...
app playback
RokuRhea-V's avatar
RokuRhea-V
Community Moderator
5 months ago

WelcomeDGarniss​,

We are aware of the current issue and want to coordinate with our Roku team. Please provide the following details:

  • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
  • Channel build version(highlight the channel and press the star (*) button of your Roku remote

Keep us in the loop

Roku Community Team

DGarniss's avatar
DGarniss
Channel Surfer
4 months ago

Tracker ID ;- 3Y-231-656

Os Version ;- 14.5.4 Build ;- 5944-DG

Channel Build :- discovery + Version 5.6 build 0

 

Thanks

 

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 months ago

    Thanks for keeping us updated DGarniss​!

    We have shared your concern with the team for further review. Thanks again for reporting this.

    Stay tuned for more updates!

    Roku Community Team