Forum Discussion

Eilidh's avatar
Eilidh
Channel Surfer
6 months ago

Discovery Plus App Live Streaming Channels Six Hours Behind

Hello. As per the subject, the live streaming channels are six hours behind on the Discovery Plus app. Device is a Roku Express 3930EU, software version 14.1. I've factory reset it with no differenc...
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RokuRhea-V's avatar
RokuRhea-V
Community Moderator
5 months ago

Hey Cowdell2005​

Just double-checking, since you mention experiencing the same? Could you please provide details about it?

  1. When did you start noticing this issue?
  2. Are you observing this behavior across all channels or only on a specific channel?
  3. Any recent software update before this happened?
  4. Photos can be helpful!

Just keep us in the loop!

Roku Community Team

Cowdell2005's avatar
Cowdell2005
Channel Surfer
5 months ago

Hello,

The issue began March 2025, I have 2 Ruko boxes & both showed live tv guide but when pressing a channel it was 6hrs behind & this was across all my Discovery channels.I contacted Discovery who suggested many things to try but it didnt work. I even purchased a new Ruko box but still have the problem. I have it on my phone & thats working fine.

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    5 months ago

    Thanks for keeping us postedCowdell2005​,  

    We'd like to coordinate this issue with our Roku team. Please send some details:

    • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)
    • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
    • Channel build version (highlight the channel and press the star (*) button of your Roku remote

    I'll wait for your response

    Roku Community Team

    • Cowdell2005's avatar
      Cowdell2005
      Channel Surfer
      5 months ago

      Has mentioned I have 2 Ruko boxes, both Models 3930EU Roku Express,

      (Box1) seriel: X00400M6GPR4, I.D: 5010332YGPR4

      (Box 2) seriel: X00400A8TAUW I.D:50103278TAUW

      Both on software 14.5

      I really hope someone either at Ruko or Discovery can sort this glitch out.