Forum Discussion

stehan47720's avatar
stehan47720
Newbie
4 months ago
Solved

Discovery+ Keeps asking to sign in

Had a suggestion to check for updates for Roku after Update completed my Discovery+ keeps asking me to sign in to Discovery+ but can't sense I'm using Roku. Bottom line unable to enter Discovery+ App on Roku.

  • RokuRhea-V's avatar
    RokuRhea-V
    3 months ago

    Hey everyone,

    Thanks to those who flagged the Discovery+ issue.

    Good news things seem to be working again for most users. If you're still having trouble, start a new thread so we can take a closer look. We're closing this thread and marking it as solved. 

    Thanks again for reporting it.

    Happy Streaming! 💜
    Roku Community Team

46 Replies

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  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    3 months ago

    Hey everyone,

    Thanks to those who flagged the Discovery+ issue.

    Good news things seem to be working again for most users. If you're still having trouble, start a new thread so we can take a closer look. We're closing this thread and marking it as solved. 

    Thanks again for reporting it.

    Happy Streaming! 💜
    Roku Community Team

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    4 months ago

    stehan47720 

    Thanks for letting us know about the Discovery+ issue. I’m here to help! Could you share the OS version on your Roku device? You can find it under Settings > System > About.

    Also, try Removing and Reinstalling the app—it usually fixes things. Restarting your Roku before adding the app back can help too.

    Let us know how it goes!

    Roku Community Team

      • Iridewaves's avatar
        Iridewaves
        Newbie
        4 months ago

        Same issue here on both of our Roku's (different generations). Daily login required, twice. 

    • Zach582's avatar
      Zach582
      Newbie
      3 months ago

      I'm having the same issue and so are my parents. 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        3 months ago

        Hey there Zach582!

        Thanks for the post! We're interested in diving deeper into this issue. Could you share some more details with us?

        • Your device info: Serial number/Device ID and OS version 
          By going to Settings > System > About.

        Looking forward to your reply so we can investigate further!

        Roku Community Team

  • Mullinger59's avatar
    Mullinger59
    Reel Rookie
    3 months ago

    I am having the exact issue.  Every time I attempt to watch Discovery Plus on either of our TV’s I have to sign in.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Hey Mullinger59,

      Thanks for letting us know about your issue.

      Please provide us with the information listed above this page to help us investigate the issue further.

      We look into it.

      Roku Community Team

      • Mullinger59's avatar
        Mullinger59
        Reel Rookie
        3 months ago

        It is not allowing me to post:

        Tracker ID 33-116-218

        Device ID C43882779433

  • CountryDon's avatar
    CountryDon
    Reel Rookie
    3 months ago

    I have to sign in (again) every time I use the Discovery+ Channel. This is only an issue on my ROKU box. On my Samsung Smart TV, the channel works just fine. Why would a dedicated streaming device like RUKU have such a problem with this?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      3 months ago

      CountryDon 

      Thank you for posting this! Just a quick heads-up—we’re checking into it with the team. Could you please provide the details I mentioned earlier in the thread? Thanks!

      Looking forward to your response. 

      Roku Community Team

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    3 months ago

    Hey Everyone

    I would like to confirm if you are still experiencing this particular issue. We would appreciate any updates or specific details about the situation. We want to make sure that this issue is resolved. Please let us know.

    Thanks,
    Roku Community Team

    • mlsstl's avatar
      mlsstl
      Reel Rookie
      3 months ago

      Just tried Discovery+ on four different TVs in separate rooms. The channel came up on all of them without needing to sign in again.

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        3 months ago

        Hey MissTL 

        Thank you for your response. We're glad you're now up and running! If you have any further questions, concerns, or specific issues to discuss, please feel free to reach out.

        Cheers!💜
        Roku Community Team