Getting variable sound problem when using DirecTV Stream channel. Will go from normal to very quiet, or from normal to very loud with extreme muffled static. Has done this since channel was AT&T TV, and problem had never been resolved by either DirecTV Stream or Roku. Has ANYONE been able to resolve this issue? Only interested in posts directly relating to the audio issue. NO POSTS OFF THE TOPIC PLEASE!
I have experienced this exact problem for a very long time. I believe the first time I experienced it was during the ROKU updates in the 9 versions. Over the years, I have purchased an Amazon Firestick, ONN 4K stick, an android based TV, and a ROKU-based TV. I have only experienced the issue on ROKU products. I have been in touch with ROKU support multiple times and was given the 'it is a DirecTV stream problem." After multiple calls back and forth, hearing the same corporate line, I decided to purchase a ROKU Streambar with a 2022 build date. This means the latest hardware and software. The sound issue has gone away with this unit. My old ROKU products, including the ROKU-based TV, STILL have the issue.
If this problem bothers you as much as it bothered me, you can either buy a competing product or buy ROKU's latest offering.
Good luck.
I am still experiencing extreme sound issues with the DirecTV channel on my Roku Express Plus. Sound will either go from normal to nearly muted, or from normal to extremely loud with extreme static. For me, this problem ONLY exists on the DirecTV channel. This problem has existed for MANY years since the channel was AT&T TV Now. No advice or tips have worked to resolve the problem. Support has not properly addressed this problem. I have the current version of the DirecTV channel installed, and the most current updated version of Roku as of 1/16/24. Problem still exists. Please stay on the topic please.
Hi Poppy2,
Thank you for posting here in the Roku Community!
We'd like to take a closer look into this issue that you're having with the Direct TV channel since you had audio issues. May we know what troubleshooting steps you have taken so far? Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems) Is this happening on all contents or channels, or is it isolated? (Specify)
We look forward to hearing from you soon.
Thanks,
John
I have 2 Roku premiers. The issue since 2022 has only been through the DirectTV Stream only. No other apps have this issue. The steps taken are invalid being that it's an issue between Roku and DirectTV to work together in order to resolve this unresolved annoyance.
P.S....LEVELING DOES NOT FIX THIS
I guess this issue is going to forever be ignored. I have not found a resolution. Really annoyed
You didnt mention your model # or firmware version (Settings/System/About)
FYI, this issue can/does impact/affect any app, but especially those with ads.
If you arent concerned with multichannel/5.1 output from the DirecTV app (or from any app), you can try enabling Volume Leveling: During playback press Options (*)/Sound Settings/Volume Leveling/Leveling or Options (*)/Volume mode/Leveling
To repeat, you'll lose 5.1 output but may gain some volume consistency.
UserOfStreamers That’s actually not what he’s speaking of. The AT&T TV/ DirecTV Stream channel has huge audio issues. The channel will all of sudden go very then so soft you cannot hear it. At times it will be garbled and full of static. It’s been this way for a very long time. Unfortunately when AT&T sold off AT&T TV to DirecTV the problem seems to be forgotten about. This has nothing to do with commercial volumes and other Valium is going up-and-down. This is actually very extreme and very annoying. But DirecTV doesn’t seem to want to address the issue
I'm well aware of the longstanding audio issues with the DirecTV app on Roku, and what he actually is speaking is specifically large volume changes while using the app and watching content (read his post: "Getting variable sound problem when using DirecTV Stream channel. Will go from normal to very quiet, or from normal to very loud with extreme muffled static.")
This may be apparently confusing/unknown to you, but Volume modes apply to ALL audio output when enabled, not just commercials/ads, and not just while watching one show, or using one app - all output.
This shifting volume issue is the very reason that the Volume Leveling option exists to address.
Again, large volume changes can/do happen for ALL apps, especially those that have ad breaks, and especially those with inserted ads (from Roku).
This is not to suggest that enabling Volume Leveling (or other modes) will address other/all audio issues (like static) with the DirecTV app or any other app, or that there arent issues with Roku's audio infrastructure that may be contributing, but they may address the volume differential issues, hence its worth attempting to see if it can address the issue.
