Forum Discussion

JP14's avatar
JP14
Newbie
2 years ago
Solved

Direct TV streaming app not working

On all my Roku Devices (2 Roku TVs, and a stick), the Direct TV app gets stuck and pulses quickly but never loads to live TV.   The Direct TV App works on my other non-Roku devices, and it only does this on Roku.  Is there something going on?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Ch7,

    A warm welcome here in the Roku Community.

    Thanks for letting us know about this, and we understand the concern you're having. We recommend starting here to troubleshoot channel issues. Follow these steps in order:
    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
    2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to 'Streaming Store' on the Home screen and add the channel back once more.
    You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Please let us know how this works. We're here to assist further.

    All the best,

    Kash

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi JP14,

    Thanks for bringing this to our attention here in the Roku Community!

    We're sorry to hear about the playback issue with the channel. Have you tried following the troubleshooting steps on our support page to see if it helped resolve the issue? How to resolve a channel playback issue

    Let us know how it goes after attempting the steps provided in the support article.

    All the best,

    Chel

    • jturbo's avatar
      jturbo
      Newbie
      2 years ago

      Im having the same issue.  Chel (Community Moderator) didn't even address the issue.

      Troubleshooting on RUKO is awful.  Creates NO remedy for this problem.

      I have no other choice but to cancel Ruko service.

      Don't want to but I'm being charged for a service I can't use.  I have had no issues for the first 3 weeks.

      Very disappointed.

       

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi jturbo,

        Thanks for your post.

        We sincerely apologize for the inconvenience. We'll do our best to assist.

        May we know the troubleshooting steps you took? Is this the only app you're having issues with? If you happen to have another Roku device, does the issue occur to all?

        Please let us know so we can assist you better.

        Thanks,
        Janadee

    • Ch7's avatar
      Ch7
      Newbie
      2 years ago

      I’m having the same issue the app doesn’t load . I’ve tried restarting my Roku nothing works 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Ch7,

        A warm welcome here in the Roku Community.

        Thanks for letting us know about this, and we understand the concern you're having. We recommend starting here to troubleshoot channel issues. Follow these steps in order:
        1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
        2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
        3. Once your player/TV starts up again, go to 'Streaming Store' on the Home screen and add the channel back once more.
        You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

        Please let us know how this works. We're here to assist further.

        All the best,

        Kash