Forum Discussion

robbixc's avatar
robbixc
Reel Rookie
2 years ago
Solved

Dazn app v3.16 crash on launch

Hi there, since the latest update (31th January 2024) the DAZN app on  my roku express 4k keeps crashing on launch. I can see the app tabs on the top side of the screen and then it crashes to the ro...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! robbixc,

    Thanks for the post,

    We would like to inform you that we have forwarded your information to the relevant Roku team for further investigation into the issue you reported. As you’ve gone through troubleshooting steps, and confirmed that your Roku device is up to date, and all other channels are working normally, we’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact them directly to follow up, and let them know what troubleshooting steps you’ve already attempted.

    Please feel free to reach out to us if you have any other feedback.

    Regards,

    Arjiemar

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi robbixc,

Welcome to the Community for Roku!

We appreciate you for flagging us about this playback issue going on with DAZN channel and we appreciate your effort in trying to resolve this.

In this case, we'll take of this information and also recommend to check this on with the channel team. If the problem is limited to a single channel, it may be a channel-specific issue that has to be fixed with an update that is handled by the channel provider.

Here's how you can contact them: Contact Us

Feel free to get back here and let us know how things turn out.

Best regards,
Rey

robbixc's avatar
robbixc
Reel Rookie
2 years ago

Hi Rey,

I appreciate your help but the Contact Us link you posted doesn't lead anywhere useful.

I know it has nothing to do with you or Roku. I don't see a way to report an issue with a DAZN app directly to DAZN, I wonder if you have any mean to send the report directly to the developer team of the Roku app.

 

 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! robbixc,

    Thanks for the post,

    We would like to inform you that we have forwarded your information to the relevant Roku team for further investigation into the issue you reported. As you’ve gone through troubleshooting steps, and confirmed that your Roku device is up to date, and all other channels are working normally, we’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact them directly to follow up, and let them know what troubleshooting steps you’ve already attempted.

    Please feel free to reach out to us if you have any other feedback.

    Regards,

    Arjiemar