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kavinam's avatar
kavinam
Reel Rookie
2 years ago
Solved

CW app crashing on Roku OS 11.5

Hello, I’m trying to install the CW app on my Roku device. The app launches fine. But, it crashes and takes me back to the Roku Home Screen when I try to play a video. 

Other apps work fine. CW is working properly on my other devices.

I looked through earlier posts and have tried resetting my router, factory resetting my device, etc. I’m not having any help. Anything else I can be trying? Thank you! 

Model: 4400X - Roku 4, Software Version: 11.5.0 build 4312-17, Network Connection Type: Wired 

  • The Roku 4 has not been supported since March 2023 when Roku 12.0 was released, and 12.5 is now rolling out.   The last Roku version Roku 4 can run is 11.5.

    A number of channel app developers, notably the entire family of Disney-owned channels, have discontinued support for the Roku 4.  I can find no listing of what Roku models CW supports on the CW website.

    Can you still find the The CW app via Roku 4 home screen menu path Streaming store > Search?  If not, that's a good indication CW has dropped support for this model.

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    The Roku 4 has not been supported since March 2023 when Roku 12.0 was released, and 12.5 is now rolling out.   The last Roku version Roku 4 can run is 11.5.

    A number of channel app developers, notably the entire family of Disney-owned channels, have discontinued support for the Roku 4.  I can find no listing of what Roku models CW supports on the CW website.

    Can you still find the The CW app via Roku 4 home screen menu path Streaming store > Search?  If not, that's a good indication CW has dropped support for this model.

    • kavinam's avatar
      kavinam
      Reel Rookie

      I'm able to find The CW app on the Streaming Store.

      I didn't realize Roku 4 won't be able to run OS versions after 11.5. For a while, I've been wondering why my device OS hasn't updated to Roku 12 yet.

      All my other apps seem to be running fine on 11.5. But, I think it's time to consider an upgrade. Thank you for the info!