Forum Discussion

ahpershing's avatar
ahpershing
Newbie
12 months ago
Solved

Currently Unavailable Reference code RLP-1031

I have a 40" Westinghouse TV, use Spectrum App to stream all my television programs. I able to go to other apps and my internet is strong. But I have called Spectrum and Westinghouse about this problem, yet they have referred me to Roku to try and fix this problem. I get this message while watching any channel and the television will shut down anytime during the day and night. I am at the point of just leaving it off and learn how to another device to get my information. 

  • renojim's avatar
    renojim
    12 months ago

    Spectrum is blowing you off.  It's their app and their error message.  People can sometimes fix issues with Spectrum's junk by rebooting everything involved - gateway/modem/router and Roku device.  For the TV, make sure you perform a "System restart" located under Settings->System->Power and don't simply just turn the TV off and on.

7 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    12 months ago

    Spectrum is blowing you off.  It's their app and their error message.  People can sometimes fix issues with Spectrum's junk by rebooting everything involved - gateway/modem/router and Roku device.  For the TV, make sure you perform a "System restart" located under Settings->System->Power and don't simply just turn the TV off and on.

    • RDBF's avatar
      RDBF
      Newbie
      8 months ago

      I tried this and it workedBut I’m canceling Spectrum their streaming system sucks . 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        8 months ago

        Welcome, RDBF.

        We're grateful to have you here in the Roku Community!

        Thank you for sharing your feedback with us. Should you have any other concerns, feel free to reach out or create a new post for different concerns. 

        You can also visit our support website for any additional troubleshooting resources. In the meantime, we hope you continue to have a Happy Streaming! 💜

        Best regards,
        Carly

    • Pscannevin's avatar
      Pscannevin
      Newbie
      7 months ago

      This is not a Spectrum issue.  My other TV also has a ROKU stick and works just fine, at the same time.  ROKU will not take ownership of this problem and offer a solution.  

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        4 months ago

        djquinones

        Thank you for sharing your workaround! If you run into the same issue again, don’t hesitate to reach out. We're here to help and can work with the team to look into it together.

        We hope you continue to have a Happy Streaming!

        Best,
        The Roku Community Team

  • RDBF's avatar
    RDBF
    Newbie
    8 months ago

    I’m having the same problem Spectrum  tells me it’s Roku ‘s issue but I haven’t been able to get a response from Roku at all