Forum Discussion

R_Mcgill's avatar
R_Mcgill
Reel Rookie
9 months ago
Solved

CTV issued Update warning

CTV has issued an update requirement of their app. The new version is 3,12 and the current version I have installed is 1.0.26.

 

Is Roku currently tesitng this update before it is officially rolled out do I have to download the update from CTV and update the app via USB?

app feature
  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Hi, R_Mcgill AJ222 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing with us the issue you've experienced with the CTV app that states an update warning. For this matter, it would be best to contact the channel provider since app development and updates are directly handled by the channel provider themselves.

    Once this has been raised to their attention, they can provide you with a workaround or develop an update to fix the issue.

    Let us know if you have further concerns or inquries.

    Thanks,
    Kash

5 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    9 months ago

    You should be able to update direct from Roku.

    1. Go to the Home menu
    2. Select an app you want to update
    3. Press the star button (*) on your Roku remote
    4. Select Check for updates
    • AJ222's avatar
      AJ222
      Newbie
      9 months ago

      Unfortunately, this doesn’t solve the issue. I’ve done that numerous times, deleted and reinstalled 3 separate times and even went and bought a better Roku device today and sadly, the app still says it requires an upgrade. 

      • JWS9518's avatar
        JWS9518
        Roku Guru
        9 months ago

        I would suggest reaching out to CTV customer support and see if they can assist you.

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    9 months ago

    You cannot update apps on a Roku via USB, so don't even consider that. 

    Roku does not test apps for 3rd parties, they are responsible for any testing prior to release. It's also entirely possible that the version they mentioned (3.12) isn't applicable to Roku devices, so your 1.0.26 might be the most current. But in the end there's no way to update an app other than through the Roku update service, and it's the responsibility of CTV to provide that update to Roku for release. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, R_Mcgill AJ222 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing with us the issue you've experienced with the CTV app that states an update warning. For this matter, it would be best to contact the channel provider since app development and updates are directly handled by the channel provider themselves.

    Once this has been raised to their attention, they can provide you with a workaround or develop an update to fix the issue.

    Let us know if you have further concerns or inquries.

    Thanks,
    Kash