CTV should then have a note to this affect on the Activate page, or at very least have a place to contact them concerning this. I chatted with BELL for a (TSN) issue and they could not figure out why the page did not show up to enter the code either.
Well, they have this contact page linked from their front page:
ctv.ca/contact
but that comes up as pretty much blank for me, which suggests that they don't want a lot of contact! 😀
Then again, perhaps if you go to that page, after you log in with your provider, then you get more. In other words I can't tell if their web site is broken or they only want to talk to paying customers. Both explanations seem quite plausible.
