Crunchyroll on Roku Channel Sound Quits Mid Movie

RJKU
Newbie
8 months ago
This was not a direct Crunchyroll subscription this is a RokuChannel Subscription.
I have a separate CR subscription and they don't even have this particular movie on their app. It was only available through the RokuChannel.
But I'll still reach out to see.
- RokuEmmanuel-D
  Community Moderator
  8 months ago
  Hi, RJKU.
  
  Thanks for reaching out here in the Roku Community!
  
  We appreciate you reaching out to us about your concern with the Crunchy Roll on the Roku Channel audio issues and we'd like to be able to dig deeper into this.
  
  To assist us in the investigation, please provide the following information below:
  
  Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  
  Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  
  Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  
  Please get back to us soon.
  
  Best,
  Emman
  - nraff
    Channel Surfer
    8 months ago
    The movie audio always cuts out at 1:13:20, just like the previous poster indicated. It's doubtful that's it's a user end software issue.
nraff
Channel Surfer
8 months ago
Crunchyroll doesn't offer a way to contact them.

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