Forum Discussion

Hank_One's avatar
Hank_One
Reel Rookie
6 months ago
Solved

Crunchyroll not working on my Roku 4 device

Every time I select the app it shows the Crunchyroll title screen then goes black. I tried resetting my Roku, checking my connection, updating the device and the app, clearing the cache, removing app...
app playback
  • RokuJohnB's avatar
    RokuJohnB
    5 months ago

    Hey Hank_One,

    Thank you for posting here in the Roku Community!

    You can keep using your Roku player to stream, but you may lose access to some channels over time as those channel partners make updates. You also won't get new features or streaming channels, updates to existing channels, or other software-related updates.

    If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. You can also access this offer by signing into your Roku account and visiting the following website https://my.roku.com/offers.

    If you have any other questions or concerns, please let us know. We're here to help. 

    Thanks,
    The Roku Community Team

RokuTakashi's avatar
RokuTakashi
Community Moderator
5 months ago

Hi, Hank_One 

Welcome!

Sorry to hear that your Roku 4 no longer works with the Crunchyroll app.

As advised by our Roku Streaming experts in this thread, your current Roku is classified as a Legacy device. This means that it no longer receives software updates from Roku. As a result, apps may become incompatible, or certain features might not work as intended.

Hope this clarifies your concern, and let us know if you have further inquiries.

Thanks,
Roku Community Team.

Hank_One's avatar
Hank_One
Reel Rookie
5 months ago

That's a shame because every other channel on Roku works except that one.  What can I do with it now?

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    5 months ago

    Hey Hank_One,

    Thank you for posting here in the Roku Community!

    You can keep using your Roku player to stream, but you may lose access to some channels over time as those channel partners make updates. You also won't get new features or streaming channels, updates to existing channels, or other software-related updates.

    If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. You can also access this offer by signing into your Roku account and visiting the following website https://my.roku.com/offers.

    If you have any other questions or concerns, please let us know. We're here to help. 

    Thanks,
    The Roku Community Team