Credits screen minimizing and going black on streaming services
Hello, every time I watch a movie/TV show on my Roku TV when the credits minimize the screen goes black and I can only hear the audio. Does anyone know of a fix for this?
Forum Discussion
Hi Kash,
Model: A113X - Roku TV
Serial Number - X00300D60ENU (S05EY0D60ENU)
Software Version: 12.5.0 Build 4176-88
GC Version: 10.5.39
Timestamp: 2024-01-12T02:06:01Z
issue ID NU-015-966
This time it was on Disney+ but has also recently happened on Netflix and Crave
Hello,
I have been having this exact same problem for months and it's driving me nuts. It happens in any app that minimizes the credits screen on a movie or TV show, bringing up a menu with other shows or movies to watch. Today it happened in the Max app. Please let me know if there is a way to fix it. Here are my details --
Device: TCL Roku TV, model 55R635
Serial number: X003001WFUUJ
Device ID: S05EY08WFUUJ
Software: Version 12.5.5, build 4174-88
Channel: Max, version 55.3, build 1 (though it happens in multiple other channels, as well)
GC version: 10.5.39
Timestamp: 2024-01-12T03:29:26Z
Issue ID from tracker: UJ-016-049
And here is a link to a video I took with my phone of the issue occurring. You can see the credits going black as the window is minimized, and then the screen remains black when I select the window and maximize it again. Please let us know if there is a fix for this.
Yep exactly the same thing happens to me, thanks for uploading the video as it demonstrates the issue exactly (and great choice of movie by the way).
Thank you for providing us with these details, Binweld mericksonks.
Rest assured that we will forward this to our relevant team for further review and find you the best resolution possible. Your convenience and satisfaction are what we always aim for therefore we'll try our hardest to resolve this as quickly as we can.
In the meantime, your patience and understanding are highly appreciated as we work on this.
Best regards,
CarlyI'm having the exact same issue with my Roku TV.
