With the Max app, some of my shows no longer appear in Continue Watching. I have to search for the show, scroll through seasons, and find where I was --and sometimes if I stopped in the middle of an episode, it will be back at the beginning. There have been times I'll watch 2-3 in a row and next time I open Max, it says those 2-3 weren't even watched.My Sharp Roku TV as well as my Roku stick are the only devices having this issue; if I watch from my phone or stop in the middle of an episode of my phone, it stays where I am if I keep using my phone. The second I watch the same show or pick up where I left off on my Roku TV or stick, the problem happens again. It's driving me crazy.

I can confirm that Max was updated on my roku device to version 54.1 Build 1, and I'm happy to report the Continue Watching function looks to be working normally.

"Continue Watching" issue with Max on Roku TV

24 Replies

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curtisls87
Channel Surfer
3 years ago
I'm having a similar issue. Only 2 shows show up in my watch list even though I have 4 shows I'm watching. One show I'm watching keeps sending me back to Season 1 episode 1 even though I'm in the middle of season 2.
RaygunRomance
Reel Rookie
3 years ago
I’m having the same issue. Every single time I try to keep watching a tv show I have to search for it. Then like you I have to try to remember what episode I was watching. This new app is terribly frustrating.
- tippytoes1968
  Newbie
  3 years ago
  HBO shows save automatically for me, but since the Max-merge, Discover shows do not! Soooo frustrating. Please solve!
  - Andrewtax
    Channel Surfer
    3 years ago
    Same issue. The old HBO MAX app worked fine. Now many shows don’t save progress and don’t show up in continue watching.
dragonboots2005
Roku Guru
3 years ago
Let MAX know by going to this link. I'm tired of this. As of 6/8 Thursday it's STILL not working. To me that is lazy tech people not fixing a problem that is going on 3 weeks now. That's not how you run a streaming company as far as I'm concerned. They ARE very well aware of this issue also(by the way) Max | Feedback
- DrNorm
  Reel Rookie
  3 years ago
  I have mutliple shows that simply will not stream. When you hit
  "play", there is a message4 after a moment that says "Something went wrong" and gives you an incident # to provide tech support.
  I've now had 4 or 5 different sessions with tech support and they go through the "update app (it is UTD), the uninstall/reinstall app (no difference) then reboot Roku, router and modem (no difference). I have provided the incident # but no one seemed to care.
  
  Finally,1 week ago someone in support just admitted, "Oh yeah. We know it doesn't work." Seriously? As of today (6/9) , it STILL is not working for multiple different shows. There is absolutely no excuse for this when the HBO app worked fine. Of course, we should be complaining to Max and not Roku but I got tired of not seeing anything about this on MAx support site so thought I'd check the Roku site and, clearly, I am not the only one having this issue. It appears Max just doesn't care, though.
  
  I might try a workaround this evening by using the Max app on my iPhone and then casting it to the Roku. I've never tried that before but perhaps it will work?
VladislavV87
Channel Surfer
3 years ago
It's not been working since day one. I reported it and contacted them many times, and all we get is a generic answer: "We're aware of the situation, and our team is working on solving the problem." It's a pretty poor migration for such a large company. Moreover, they also raised the price to $20 while upgrading, yet they fail to provide the service we require.
- vlarson1
  Reel Rookie
  3 years ago
  I agree...same problem here...how many times do I have to unplug and plug things in? Time for tech support to step up. Something obviously happened with the change from HBO Max to Max... just fix it.
- Allllan
  Newbie
  3 years ago
  Hey Roku! Help users out!!!
  Remove the app from your store and all existing users until they fix their App!
  
  I bet it’s fixed in under 5 minutes,
  
  stop allowing **bleep** apps on your platform…it’s your service and we’re YOUR customers,
- marcialaw
  Channel Surfer
  3 years ago
  I'm not doing a thing. I'm tired of everytime there's an issue I have to unplug, reinstall, dance on one leg etc to fix issues. I'm not the app creator nor am I getting paid to fix their problems. The apps should work or they shouldn't change them until they do. It's all about $$$ and little about quality
RokuArjiemar
Retired Moderator
3 years ago
Hi Community users,

We understand that you are having issue continue watching with Max on Roku TV.

Each channel (app) on the Roku platform is built and maintained by the channel provider itself. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar
- Andrewtax
  Channel Surfer
  3 years ago
  Way to pass the buck Roku. You know well they are more likely to listen to you than individual users. This is something you should be doing for us so they actually hear it. It’s called customer service. Sheesh!
- KBa
  Newbie
  3 years ago
  That’s not true. I’m having the issue with multiple channels with max app, but only on Roku TV. I can watch and the app picks up where I left off on my Sony smart TV without issue.
Noelle
Newbie
3 years ago
I have the same issue if I watch something on my tv the play to the next episode feature will stop working and then when I go to watch the show/movie again it won't show up in my continue watching and when I do find it all of what I had watched isn't logged so I have no idea where I left off
Bruhow
Reel Rookie
3 years ago
Me too. All kinds of bugs with the new app.
- VladislavV87
  Channel Surfer
  3 years ago
  They updated it today. Finally fixed "Continue Watching" feature. Check for the update.
  - jimmymcnugget
    Reel Rookie
    3 years ago
    No update on any of my devices yet. Really a headache. The problem lies with Max thinking we wouldn't want to rewatch anything. Only have this problem with series I'm rewatching. Couple shows we kinda just turn on as background noise tbh. Since we done watched them, Max thinks there's nothing left to watch and doesn't let them appear in watch history. HBO Max app was eons better than this trash. I could care less about the discovery shows.
Bawt
Newbie
3 years ago
I am experiencing this same thing with Max. Worse yet, now my Netflix app has suddenly stopped remembering which episode and at what progress I had been. Roku software may have made a change that the app developers have not yet issued an update for. This is garbage though. This stuff should be app 101, basics. Get it together!!!
- VladislavV87
  Channel Surfer
  3 years ago
  It's strange that you're guys not seeing the update from today.
  The new Max version is 54.1 Build 1. It used to be 54.0 Build 0
  - jimmymcnugget
    Reel Rookie
    3 years ago
    Hopefully it updates soon. I'll let y'all know if it does.