Forum Discussion

marynmd's avatar
marynmd
Reel Rookie
3 years ago

Content on the Roku Channel Will Not Play

I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
Kat911's avatar
Kat911
Newbie
3 years ago

My father’s Roku system is having the same problem.  All channels work (Prime, Discovery,  Fubo) except Roku channels.  When attempting to hit play on a Roku show, it doesn’t play but flashes the same screen without moving forward to play.  This has been going on for a few weeks.  We have rebooted system twice with no change.  Also changed batteries in the remote control.  Don’t know how to fix.

Kat Parker

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Kat911,

Thanks for the first post in the Roku Community!

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • screenshot or video of the issue occurring (when possible)
  • Also your location and the Internet Service Provider.

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

All the best,

Chel