Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
Forum Discussion
After 2 weeks of visiting the Roku Channel, we still can not load any shows or movies.
What we've tried:
1. Resetting the Roku Device (TV)
2. Removing & re-installing The Roku Channel
3. Checking for all updates
4. Resetting home router
Nothing works. What could the issue be?
Hi kissangelgirl,
Welcome to the Roku Community!
We understand that you are unable to stream content on The Roku Channel through Roku and we're sorry for the inconvenience this has caused.
Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
If the issue persists, please provide all the required details mentioned below as it will help us to investigate the reported issue:
- Roku device model, serial number, device ID, software OS/version, and IP address (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing and what exactly the behavior is that you are experiencing
- where are you currently located
- who is your ISP (internet service provider)
- are you using a VPN
Please keep us posted and we appreciate you again posting in Roku Community.
Best regards,
MaryID 8M-293-402. My Roku television will not play any Roku movies or TV shows I click on a particular movie or show it flashes loading for half a second and nothing else happens.
Starting last week, we've started having the same problem everyone in this thread has been having.
For us it is not a Roku hardware issue, as we have the same problem with the Roku channel on my phone when connected to our home wifi, our tablet when connected to home wifi, and our desktop.
Disconnecting my phone from wifi and using mobile data, Roku channel plays as normal. Using VPN on desktop & choosing any US server, Roku channel plays as normal.
All other streaming services and channels play normally on all devices using our isp's settings, except Roku channel.
Mary
I've done all this. I've tried every "fix" suggestion several times. Probably 10 times each.
I've also turned in all the info you just requested - once in this very topic and once to the Twitter contact.
I'm now at THREE WEEKS without Roku. The ROKU twitter page just keeps saying "be patient, we are working on it."58R6+. Hi sense model C232x - hardware Serial x001007ryroe Software version 11.5.0 build 4312-94 Device ID s01mh19ryroe ROKU Version 8.0 build 72 IE oe-162-351
It happens on the ROKU app that is on my ROKU TV.
Live TV works. Every other App works - Netflix, Tubi, Disney - they all work.When I open the ROKU app and click on play for any movie or show, it just immediately goes to "loading" for one second and then right back to the start screen. Over and over and over. The same problem that tons of people are having.
Hi, JESSICATHEBABE,
Thanks for keeping us posted here in the Roku Community!
We really appreciate the details provided and the troubleshooting you've done so far.
We will be needing more information as follows for us to assist you further:
- tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- where are you currently located
- who is your ISP (internet service provider)
- are you using a VPN
We're looking forward to your update.
Regards,Rey
