Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
Forum Discussion
I click on a movie. It brings up the discription. When I click play it just refreshes the movie description. This is why no one enjoys roku. They just get used as monitors.
I have 2 roku sticks; one in my Living Room and One in my bedroom. Disney, Hulu, and prime all work on both sticks. Both sticks will play Roku live but none of the series or movies will play. When I click on a series or movie (any of them...not a particular one) it will act like it's going to load and then put me right back to the description/play view. It doesn't matter if I click once or 20x. In addition to this up faith and family will not play anything.
On both roku sticks I disconnected the internet and reconnected, I unplugged my roku sticks from the Tv and power source and the problem still exist. Than I decided to try on our bedroom stick a factory reset. Went through all the reset steps, problem still exist. This has been going on since last Thursday
Thanks for following up.
We'll look into this further. Can you please provide us with:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
- where are you located?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Regards,
Nimfa- Element model E4AA43R
- DEVICE ID is 0G80CD141140
- SOFTWARE VERSION 11.5.0
- It occurs on the Roku channel none of the movies will work and the haunt channel on live TV doesn't work. As I've said before it's not one specific time or movie. Literally none work. Many of the live TV does not work as well.
- Issue ID is 40-193-219
- To reproduce this go to the roku channel. Load up the categories section. Click horror (or any movie) let it load. Hit play. Watch as nothing happens. Or go to live TV try to load the haunt channel and watch nothing happen.
- Located in Los Banos California 93635
Hi Doomsayr
Thanks for the follow up.
Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further.
Please keep us posted and we will be able to assist you further. We look forward to hearing back from you.
Thanks,
Danny
