Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
Forum Discussion
Hi Doomsayr,
Welcome to the Roku Community!
Thanks for taking a moment to share your feedback with us and we're sorry if you are facing an issue playing content on The Roku Channel.
We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:
- When did this issue first start occurring?
- Does the issue only occur on The Roku Channel or all channels on your Roku device?
- Could you provide an example movie title that you experience this issue within The Roku Channel?
- What troubleshooting steps have you taken so far to try to resolve the issue?
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
I'm having the same issues! Roku and up faith and family does the same issue as described above. Mine started Thursday last week. Disney, Hulu, and prime all work
Hi Janet_E,
Thanks for your first post in the Roku Community!
We're sorry to hear that you've been having this trouble with playing content on The Roku Channel and Faith & Family channel. We'd be happy to help take a closer look to see how we can help get you up and running.
Does this happen on all movies/shows on The Roku Channel and Faith & Family channel or just specific titles?
As a first step, we recommend performing the below steps and see if you can resolve the issue:
- Remove the channel from the Roku device
- Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
- Re-add the channel back to the Roku device
If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support
Please let us know if there's any difference after.
Best regards,
Maryyou cannot remove the Roku channel from Roku tvs. Why are you guys not fixing this and acting like it's user error? This started 2 days ago for me but I looked it up and it's been going on for over a year off and on for other people.
I've tried to watch several movies that didn't work. It wasn't just one. I even tried to factory reset the TV and still nothing.
I did everything your email said too. I even did a factory reset on 1 of 2 roku sticks and that didn't fix the problem. I own 2 sticks and they have the same issue
Thanks for your post.
We would like to learn more about the issue you are seeing. Can you provide specific titles where the issue occurs? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
Keep us posted with the details.
Regards,
NimfaI've tried to watch several movies and none will work. One was "where the wild things are". It's not just today and several of the channels do nothing. Just a black screen. I've followed all the instructions on trouble shooting with no avail. It seems this isn't a user error as it happens to other people as well and seems like a known issue that just isn't getting fixed. I would suggestto roku to maybe come up with an update that fixes this. We all payed good money for our TVs and I think we deserve more than a glorified PC monitor.
