Forum Discussion

aab001's avatar
aab001
Channel Surfer
7 months ago

Constantly have to log into YouTube TV

YouTube TV constantly logged out, and we have to go through the login process every time we turn the TV on. Roku refers us to YouTube TV, YouTube TV refers us back to Roku.  This problem has been ongoing for about two years (as per posts to your discussion boards).  When can we expect to fix? It is a nuisance to have to login every time and even more of a nuisance to have to remove the app and reinstall it (as per your directions).

8 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi aab001,

    Thanks for posting in the Roku Community!

    We're glad you shared the issue of your YouTube TV that constantly logged out. We'd be more than willing to sort this out for you.

    Let's see if this will work for you.

    Check for updates:

    1. Highlight the app
    2. Press the star (*) button on your Roku remote
    3. Check for updates

    Remove app:

    1. Press Home on your Roku remote
    2. Move to the right and highlight the app you wish to remove
    3. Press Star 
       
      on your Roku remote to open the Options menu
    4. Select Remove the app and confirm when prompted

    Add app again:

    1. Press the Home button of your Roku remote.
    2. Scroll down to the Search tab
    3. Type in the channel name that you want to add.
    4. The result will be available on the right side of the TV screen.
    5. Select the channel and press the OK button on your Roku remote.
    6. Select Add app

    You can restart the system by going through Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

    If the issue persists please let us know.

    Cheers,
    Riamie

    • ggatthebeach's avatar
      ggatthebeach
      Newbie
      7 months ago

      My partner had the same problem. He was logged in to YouTube on his smart TV and it would keep loging him out of his Roku based YouTube. We logged him out of his smart TV YouTube and now he stays logged into his Roku YouTube.

       

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi ggatthebeach,

        Thanks for posting in the Roku Community! We are glad to have you here.

        Thank you for informing us about the issue with your YouTube TV app, which keeps logging you out of your account. We recommend following the troubleshooting steps mentioned above. Please let us know if the problem continues.

        Thank you for your cooperation.

        Cheers,
        Riamie

    • Ron23's avatar
      Ron23
      Newbie
      7 months ago

      Raime, you have to be kidding. You lost me at remove the app or something like that....!!  By the end I virtually forgot what it was the question was... But it was much more simple that the answer........Bottom line is the same for me. Overnight the the Roku tCL disconnected and 8 hours later, I still haven't been able to9 get the wireless password to work and reconnect me.........

      • Ron23's avatar
        Ron23
        Newbie
        7 months ago

        Raime, I will read it again after my brain has considered some of your points.

    • klf8's avatar
      klf8
      Newbie
      6 months ago

      I am having the same problem with Hulu. Tried all the suggestions, but the asterisk/Options button simply does not work on the Hulu app (only on one of my remotes/TVs). This just happened, with smooth sailing previously. Can't uninstall and reinstall, etc.