Marenick ,
Thanks for the post,
We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. We appreciate your patience and understanding in the meantime.
Thanks,
Arjiemar
Is anyone at Roku even working on this problem?? Really?? This is an ongoing problem that isn’t going to just auto-magically go away by itself! Get this fixed!!
So sorry I invested in Roku devices, should have gone with Amazon Firestick.
Hi putz4582,
Thank you for posting here in the Roku Community!
We'd like to take a closer look into this issue that you've been having with the Roku channel since the commercial freeze. May we know when the issue started? What troubleshooting steps have you taken so far? Could you send us a photo or video of your running problem?
With detailed information, we will be able to assist you further.
Thanks,
John
Issue started about 2 weeks ago on all 3 of my TV’s. Per another post on this community I tried a system restart multiple times but the problem persists. On the Roku channel when an ad finished playing it just freezes, no video and no sound, just a frame from the ad. i push the ‘back’ button, then ‘resume’ and another set of ads play before the show starts. This has all been documented by other users too.
Yep - Still happening on mine. Even after I sent the requested error information that ROKU requested in this thread. Nothing has changed.
