Forum Discussion

siamhie's avatar
siamhie
Streaming Star
2 years ago

Commercials freeze when watching television shows on the Roku channel

When I'm watching a show the first commercial plays fine but every commercial afterwards freeze. I can still hear the audio playing but the screen has frozen. I then have to press the play button t...
app playback
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! siamhie, Marenick 

Thanks for your post,

Please provide us with the tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thanks,

Arjiemar

Marenick's avatar
Marenick
Channel Surfer
2 years ago

Hi Arjiemar,

 

Here you go!  Thanks. 

Issue Report Tracker
Model: 3930X - Roku Express
Serial Number: X00400G27R38 (S00831627R38)
Software Version: 10.3.24
Timestamp: 2023-12-09T04:25:39Z
Please use issue ID 38-492-745 to report the current issue.

Mike