First it tells our emai / password wrong. Then when it went through it say. You have been signed out. ( code( error code)). Who knows what they are talking about? We never signed out of account. We belong to Ruko account. Paid the $49.99. But didn't receive an invoice or number??
I'm getting the same error message after I select play button it takes me to another screen, on the bottom of the screen it says You have been signed out. (Code[errorCode]). I will try again tomorrow to reach a Newsnax agent. I called them 2 tiimes yesterday and also sent them 2 messages. If I dont get this resolved I will cancel my subscription.
Its very frustrating. It also will take me to another screen wanting me to add another subscription for the $4,99/monthly. Not sure why this screen should be showing up. My rokuu account shows I've purchased the yearly for the $49,99.
Please let me know if anyone else is having this issue.
Thank you
Yes! Very frustrated! I can’t even delete the app! I thought it might help to delete it and then add it back but I’m stuck!! Can’t get the app to work and I’ve also signed up for a year and now, I too, have been charged another 5.34 for a month! It is already paid for in my annual subscription!. I can’t get a response from Newsmax. I’m beginning to think that Roku isn’t going to have it available; if not, we need to know!!! Blessings to all who is having their nerves rattled over this!!
guess Newsmax is about to lose a lot of viewers. back to that **bleep** fox.
Yes! I'm having the same problem. The charge for a year's service has already hit my credit card. I paid through my Roku account.
An thinking I'll cancel it, dispute the charge to my credit card, wait a couple weeks and try again.
I can't even remove the app from the TV now.
NEVER, NEVER, NEVER subscribe through a 3rd party. Whenever possible, subscribe DIRECTLY from the service's WEB SITE! This gives the widest device availability, and takes the middleman out of the picture.
In the case of Roku subscriptions, you are usually blocked from removing the app until you either cancel or the subscription expires.
same here. We Hit on the $4.99. And the jerks. Charged me again foe that that. I thought MAYBE that would let me in. This is terrible what they are doing to people. Just put it on as part of a Ruko channel. Not as a paid subscription. If your having all these complaints. . This is Mama bear now in on this. And when she gets passed. She doesn't stop . Till she gets the answers to fix it. So if you don't want to keep hearing from Mama bear. Some Ruko Support agent better be telling me what the heck is going on. And don't blame it to 3rd part apps. Because it's your business that's running this show.
Problems with 3rd party apps, such as Newsmax, need to be reported to the provider. There's nothing Roku can do about apps that it doesn't provide.
customerservice@newsmax.com
I tried the phone number given by Roku and it doesn't work...voicemail box is full. Imagine that!
I've emailed through here:
https://www.newsmax.com/contact/
This is another link to try. This one has a place to click to report the error code problem
https://www.newsmax.com/contact/
Hey, Ruko, There is nothing worse then passing off a lady. Now my bf and I been 4 days trying to get News Max Plus. Ruko didn't mind keeping my $49.99. But all I get is error, code. Don't give me any **bleep** about 3rd pay bullcrap. Ruko support better give me an answer on why I can't get it. If you can't REFUND ALL OUR MONEY BACK. Second, Why doesn't RUKO gave anybody that's alive, living, that answers the customer service. So we can hear from the horses mouth??? COVID is over. Get back to work. And solve these issues.
Perhaps Roku will respond to you if you get their name right...
OK, I kid. But even with Roku handling the payments, the problem is still with Newsmax. It's their app, not Roku's. They have sole control over how it works and how it authenticates with a user account. They are the only ones that can assist you with getting logged in.
We have the same issue. Can’t find answer anywhere
Roku does not recognize my account. When I am unable to get into Newsmax it says I have to sign in with my Roku account. When I do it says wrong email or password. I changed the password and I am obviously in my Roku account. So I don't think it is only Newsmax's problem - your not recognizing my account in everything but Newsmax makes me think so.
In settings/system/about, verify the email account. Make sure you can log into the Roku web site with that account.
I am on the Roku website as I write this to you. Had no problem getting in. as I described in my initial message.
I found my invoice number and info in my Roku app on my phone under subscriptions...never got the free trial Roku charged Money immediately..not one minute of service..when called Roku they placed me through to Newsmax which only took voicemails with no reply since Saturday
How to enter your password on News max+." If you got an error code (not signed in) click "More." Enter email, click OK, highlight the password box, click OK. The keyboard should appear. Add password and go from there.
I am having this problem with Newsmax Plus on my TV and Computer. I signed up for the $4.99 a month fee. I cannot get Newsmax Plus on my TV without having to put in an email address and password which they always say that either the user name or password is incorrect. I am at my wits end. HELP!!!!!
Im having the same issue. newsmax. how do we get this fix. I can't even delete the app and reload it
News max has changed something, so tried to resign in and it does not recognize my email thru ROKU or password.
I AM DONE
Ken
My code is 584315
