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Chrissy126's avatar
Chrissy126
Reel Rookie
2 years ago

Closed captions not working on live tv roku app

Hi,

I installed the roku channel app on my Samsung tv that is 3 months old. The captions are turned on and work for on demand shows. When I watch the live tv portion the captions do not work on any channel that has CC listed in the info. I have a roku device and the Cc works on the live channels. I went into the CC settings to see if it was turned on for playback only and my tv app only has the option to turn the CC on and off. I have deleted and reinstalled the app with the same results. Is this a glitch with the tv app?

9 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Chrissy126,

    Welcome to the Roku Community!

    We want to learn more about this and appreciate you for letting us know about this. Could you tell us what particular content you are trying to access?

    Could you also share the device information and the tracker I.D. with us?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    We'll be able to flag the appropriate Roku team once we have this information available.

    Please keep us posted!

    Regards,

    Rey

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      RokuERey-

      The reported problem is not with viewing on a Roku device or Roku TV.

      The problem is when viewing The Roku Channel installed as an app on a Samsung Smart TV.   The live channels within The Roku Channel app on the Samsung have no closed captioning.

    • Chrissy126's avatar
      Chrissy126
      Reel Rookie
      2 years ago

      Hi,

      RokuERay is right.

      The issue is on the roku channel app on a Samsung smart tv.

      Model # CU7000 with tizen operating system.

       

      Subtitles will only work on the demand shows. It will not work on any of the live channels even when it says there are subtitles on the channel.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted Chrissy126,

        Can you please provide the requested information of @RokuERay above this thread? Once we receive these details, we'll be able to forward this to the appropriate Roku team who'll further review this issue.

        We look forward to hearing back from you.

        All the best,
        Kash