Forum Discussion

Chrissy126's avatar
Chrissy126
Reel Rookie
2 years ago

Closed captions not working on live tv roku app

Hi, I installed the roku channel app on my Samsung tv that is 3 months old. The captions are turned on and work for on demand shows. When I watch the live tv portion the captions do not work on any ...
Chrissy126's avatar
Chrissy126
Reel Rookie
2 years ago

Hi,

RokuERay is right.

The issue is on the roku channel app on a Samsung smart tv.

Model # CU7000 with tizen operating system.

 

Subtitles will only work on the demand shows. It will not work on any of the live channels even when it says there are subtitles on the channel.

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Thanks for keeping us posted Chrissy126,

Can you please provide the requested information of @RokuERay above this thread? Once we receive these details, we'll be able to forward this to the appropriate Roku team who'll further review this issue.

We look forward to hearing back from you.

All the best,
Kash

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    RokuTakashi-

    You don't get it either.   The info requested by RokuERey is for a problem when viewing ON A ROKU DEVICE.  But the problem reported is when viewing via The Roku Channel app INSTALLED ON A SAMSUNG SMART TV.   There is no involvement of a Roku device at all so there is no way to obtain the information being requested.

    In case neither of you are familiar with this, Roku has made a version of The Roku Channel available as an app installed on Samsung Smart TVs.  It can be viewed on these TVs directly, with no Roku device being needed.

     

     

     

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi makaiguy,

    Thanks for flagging, and we appreciate it.