Forum Discussion

mcasella-sc-rr-'s avatar
mcasella-sc-rr-
Binge Watcher
3 years ago

Closed captioning will not stay

Closed captioning will not stay on on all tv's.  Reset to stay on but it does not stay on.
Viggo12001's avatar
Viggo12001
Newbie
3 years ago

The closed captioning isn’t working on Roku. I’ve restarted twice, checked Accessibility and unplugged for 2 minutes. On other devices, when I check the channels and episodes, it works, so definitely Roku.

Any suggestions on how to fix?

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Viggo12001, 

    Thanks for reaching out here in Roku Community.

    We're sorry to hear that you're experiencing issues with closed captioning on your Roku device. We'd like to know more about this issue you are facing. Can you please specify the issue you are experiencing? Which channels and specific episodes are you having trouble with when it comes to closed captioning? Have you checked the settings for closed captioning on your Roku device?
    To help troubleshoot the issue further, follow this link: How to enable closed captioning

    Keep us posted on what you find out. 


    Regards, 
    Nimfa