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ladyh's avatar
ladyh
Binge Watcher
2 years ago

Closed Captioning out of synch on numerous movies on ROKU channel

10-25-2023  Issue Roku channel movie "claire in motion" CC way out of sync.  Hard for people that can't hear the tones on these streaming apps.  restarted etc did all the suggestions PCM, Bitstream, unplug reboot, nothing same way our of sync.

4 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi ladyh,

    Thank you for posting here in the Roku Community!

    We will be more than happy to assist you further with this issue that you're experiencing. Please try to restart your Roku by going to settings, system, power, and system restart.

    If the problem still persists, please let us know.

    Best regards,

    John

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      2 years ago

      John, 

      that does not work today.  am having the issue on Hulu on both of my roku express 4K devices.  I have restarted them, the modem, signed in & out, checked for updates, checked speed.  I have jumped through ALL the hoops and even chatted for 30 min. with Hulu.  The captions work corredtly on my laptop with Hulu but NOT either Roku device starting today - they are about 3-4 minutes ahead of the video.  PLEASE FIX WE NEED STUFF LIKE THIS TO WORK CORRECTLY.  Thanx.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi dragonboots2005,

        We have forwarded an update to the right team about this issue. As a workaround, this could happen sometimes. When you see the issue occur, try performing the steps below.

        1. Open the Roku mobile app on their iOS or Android Phone
        2. In the app, while on the same wifi as the desired device, go to devices and select the Roku device where you're accessing the app
        3. Tap Remote    from the navigation bar
        4. Tap the Gear icon    to open the Controls menu
        5. Tap Adjust audio delay
        6. Tap Get started and follow the on-screen instructions

        Let us know if this works for you.

        Thanks,

        Rey